Terms of Service
These Terms of Service govern your use of Achievo Limited's website and services. Please read them carefully before using our Services.
Introduction
Binding Agreement
Welcome to Achievo Limited ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our website, services, and any related applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use our Services.
Acceptance of Terms
By using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Eligibility
- You must be at least 18 years old to use our Services
- You must have the legal capacity to enter into a binding agreement
- You must not be prohibited from using our Services under applicable law
- You must provide accurate and complete information when using our Services
Services Provided
Achievo Limited provides the following services, subject to these Terms:
Our Core Services
- Loss Prevention: Security protocols, asset protection, and shrinkage reduction programs
- Payroll Management: End-to-end payroll processing, tax compliance, and employee benefits administration
- HR Solutions: Human resources management, compliance, and employee relations
- Learning & Development: Customized training programs for retail staff, security personnel, and management teams
User Obligations
When using our Services, you agree to the following obligations:
Account Responsibility
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
- You must not share your account credentials with any third party
Prohibited Activities
- Attempting to interfere with or disrupt our Services
- Using our Services for any illegal or unauthorized purpose
- Attempting to gain unauthorized access to our systems or data
- Uploading malicious code, viruses, or other harmful content
- Using our Services to infringe on intellectual property rights
Intellectual Property
All content, materials, and intellectual property on our website and Services are owned by or licensed to Achievo Limited. This includes, but is not limited to:
Ownership
- Text, graphics, logos, and images
- Software, code, and underlying technology
- Trademarks, service marks, and trade names
- Layout, design, and user interface elements
- Compilations and databases
Usage Rights
- You may use our content for personal, non-commercial purposes
- You may not reproduce, distribute, or modify our content without express written consent
- You may not use our trademarks without prior permission
- You may not reverse engineer or decompile our software
Fees and Payments
Certain Services provided by Achievo Limited may require payment of fees. The following terms apply to all payments:
Payment Terms
- All fees are quoted in Kenya Shillings (KES) unless otherwise stated
- Fees are payable in accordance with the terms of your service agreement
- Payment is due within the specified timeframe on your invoice
- Late payments may be subject to interest charges as permitted by law
Refund Policy
- Refunds are subject to the terms of your specific service agreement
- Monthly subscription fees are non-refundable after the billing cycle
- Custom service fees may be refundable on a pro-rata basis
- All refund requests must be submitted in writing
Privacy and Data Protection
Your privacy is important to us. Our handling of your personal data is governed by our Privacy Policy and the Kenya Data Protection Act, 2019.
Data Processing
- We process personal data in accordance with our Privacy Policy
- We implement appropriate technical and organizational measures to protect your data
- We only process data for legitimate business purposes
- We do not sell or rent your personal data to third parties
Disclaimers
Your use of our Services is at your own risk. We provide our Services on an "as is" and "as available" basis.
Limitations of Liability
- We do not warrant that our Services will be uninterrupted or error-free
- We are not liable for any indirect, incidental, or consequential damages
- We are not responsible for third-party content or services
- Our liability is limited to the fees paid for the Services in the preceding 12 months
No Warranties
- We disclaim all warranties, express or implied, to the fullest extent permitted by law
- We do not guarantee the accuracy or completeness of information on our website
- We are not responsible for any damage to your computer systems or data
Indemnification
You agree to indemnify, defend, and hold harmless Achievo Limited, its officers, directors, employees, and agents from any claims, damages, or liabilities arising from:
Indemnification Obligations
- Your use of our Services in violation of these Terms
- Your violation of any applicable law or regulation
- Your infringement of any third-party rights
- Any dispute between you and other users
Termination
These Terms remain in effect until terminated by either party. We may terminate or suspend your access to our Services at any time, with or without notice, for any reason, including but not limited to:
Grounds for Termination
- Breach of these Terms or any other applicable agreements
- Fraudulent, abusive, or illegal activities
- Non-payment of fees or other amounts due
- Request by law enforcement or government agencies
Effect of Termination
- Your right to use our Services will immediately cease
- You must stop using all Services and related content
- We may delete your account and associated data
- Any outstanding fees remain due and payable
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
Dispute Resolution
- Parties shall first attempt to resolve disputes through amicable negotiations
- If negotiation fails, disputes shall be submitted to mediation or arbitration in accordance with Kenyan law
- The venue for any legal proceedings shall be Nairobi, Kenya
- These Terms are subject to the exclusive jurisdiction of Kenyan courts
Modifications to Terms
We reserve the right to update or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of these Terms. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.
Notification of Changes
- We will notify you of material changes via email or website notice
- Changes become effective immediately upon posting
- It is your responsibility to review these Terms periodically
- Continued use constitutes acceptance of updated Terms
Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
Phone
+254 705 982 897Address
Bellways Business Park No.18, Syokimau, Kenya
Legal Inquiries
For all legal inquiries, including questions about these Terms of Service, please contact our legal department at the email address above.