Frequently Asked Questions

Achievo Limited is a leading workforce management and security solutions provider in Kenya. Founded in 2013, we specialize in loss prevention, payroll management, HR solutions, and learning & development for businesses across Kenya.

Achievo Limited was founded in 2013 in Nairobi, Kenya by Mr. Erick Kingori. Since then, we have grown to become one of Kenya's most trusted workforce and security partners.

Our headquarters are located at Bellways Business Park No.18, Syokimau, Nairobi, Kenya. We serve clients across Kenya with operations in major cities including Nairobi, Kisumu, Mombasa, Eldoret, and Nakuru.

We serve a wide range of industries including retail stores, supermarkets, warehouses, corporate offices, manufacturing, logistics, hotels & hospitality, and healthcare. Our solutions are tailored to meet the unique needs of each industry.

We offer four core services: Loss Prevention (security protocols and asset protection), Payroll Management (end-to-end payroll processing), HR Solutions (human resources management and compliance), and Learning & Development (customized training programs for retail staff, security personnel, and management teams).

Yes, all our services are tailored to meet the specific needs of each client. We work closely with you to understand your unique challenges and develop solutions that deliver measurable results.

Our loss prevention service combines advanced security protocols, asset protection strategies, and shrinkage reduction programs. We deploy trained security personnel, AI-powered surveillance systems, and undercover operations to protect your assets and reduce losses.

Our payroll management service includes end-to-end payroll processing, tax compliance, statutory deductions (PAYE, NSSF, NHIF, SHIF, and housing levy), employee benefits administration, and direct bank disbursements. We also provide employee self-service portals and mobile payslips.

We provide comprehensive HR solutions including recruitment & staffing, policy development, compliance & labor law support, performance management, learning & development, and HR administration. We help businesses build strong HR foundations and maintain compliance with Kenyan labor laws.

We offer training programs in customer service excellence, leadership development, sales & negotiation, compliance & safety, team building, and soft skills. Our programs are delivered through in-person workshops, virtual training, e-learning, and blended learning approaches.

We serve Kenya's leading organizations including Naivas Supermarket, Shoprite Kenya, Monvid Health Insurance, Cleanshelf, Tumaini Supermarket Chain, and Jade Collections. We are proud to partner with businesses across various industries.

We have been the exclusive security partner for Naivas Supermarket since 2015. Our partnership has grown from covering 20 locations to now protecting over 80 stores nationwide.

Yes, we are happy to provide references from our current clients. Please contact our team and we will connect you with appropriate references based on your industry and service needs.

Currently, we primarily serve clients within Kenya. However, as Africa's largest retailer's Kenyan operations (Shoprite) is one of our clients, we have experience with international standards and compliance requirements.

We hire based on a referral system. You must be an Achievo or Naivas staff member to apply for positions through our internal job portal. If you are referred by an existing employee, you can apply through the careers section of our website.

We have opportunities across various departments including Loss Prevention, Security, HR Solutions, Payroll Management, Learning & Development, Retail Solutions, Accounting, and Human Resources. Check our careers page for current openings.

Requirements vary by position. Generally, we look for candidates with relevant experience, strong communication skills, and a commitment to integrity and professionalism. Specific qualifications are listed in each job posting.

Yes, we offer internship programs for students and recent graduates in various departments. These programs provide valuable hands-on experience and an opportunity to learn about workforce management and security solutions.

We pride ourselves on a collaborative and inclusive culture that values integrity, professionalism, accountability, respect, and excellence. We are committed to employee growth and development, work-life balance, and creating a positive work environment.

We are always looking for strategic partners to expand our reach and impact. Please contact us at partnerships@achievo.co.ke to explore partnership opportunities.

We offer various partnership models including strategic alliances, service partnerships, and client referral partnerships. Each partnership is tailored to the specific needs and capabilities of the partner organization.

We partner with organizations across all industries including retail, healthcare, logistics, manufacturing, hospitality, and technology. If you share our commitment to excellence and integrity, we'd love to explore a partnership.

Yes, we are fully compliant with all Kenyan laws and regulations. We are registered with NITA, compliant with the Kenya Data Protection Act 2019 (KDPA), and adhere to OSHA and Kenya Employment Act standards.

We implement bank-grade data handling and protection protocols to safeguard employee and client information. We are fully compliant with the Kenya Data Protection Act, 2019, and use encryption, access controls, and secure data centers to protect your data.

Our code of conduct outlines our commitment to integrity, professionalism, and ethical business practices. It covers core values, workplace conduct, ethical business practices, data protection, and client relationships. Read our full Code of Conduct on our website.

Yes, we have a comprehensive whistleblower policy that encourages and protects individuals who report suspected misconduct, fraud, or unethical behavior. Reports can be made confidentially through multiple channels, and we strictly prohibit retaliation.

You can reach us by phone at +254 705 982 897, by email at info@achievo.co.ke, or by visiting our office at Bellways Business Park No.18, Syokimau, Nairobi. You can also use the contact form on our website.

Our business hours are Monday to Friday, 8:00 AM to 5:00 PM EAT. Our security operations and monitoring centers operate 24/7 to ensure continuous protection for our clients.

We strive to respond to all inquiries within 24 hours. For urgent matters, particularly security-related, we respond immediately through our 24/7 emergency response channels.

We value your feedback and take all complaints seriously. You can submit feedback or complaints through our contact form, by email, or by phone. We ensure all complaints are addressed promptly and appropriately.

Our clients typically experience significant improvements including 35-50% reduction in shrinkage, 60-80% faster payroll processing, 25-50% employee turnover reduction, and substantial cost savings (KES 10M-180M+ annually depending on the scope of services).

We measure success through key performance indicators (KPIs) tailored to your specific goals. These may include shrinkage reduction percentages, payroll accuracy rates, processing time improvements, employee retention rates, and customer satisfaction scores.

Yes, we provide regular reports and analytics to track progress and demonstrate results. Our reporting includes detailed metrics, insights, and recommendations for continuous improvement.